No Irrefutable, we both had the responsibility for the mistake in this purchase. we both neglected
something. We would provide the best goods and service to our customer even we are a small seller.
In order to solve the problem, I will try my best to persuade my company to make your payment back.
Meanwhile, I'd like to say thanks for your reminding and we will mend the description of the products better.
I hope that you allow for our difficulty and still feedback a good remark.
We would try our best to provide you with satisfied service if we have any chance to cooperate next time.