1.Reservation will pass down all reservation slips / correspondence the night before for next day's arrivals.
对于预订,要在客人来之前的晚上按一切预订程序准备好.
2.Associates are to attch all reservation forms to a blank registration card.
员工(相关负责人)须将所有的预订表格上的资料誊到登记卡上.
3.Pre-pack all registration cards with vouchers and leaflets if required.
将登记卡,入住证明与介绍手册都提前打点好,以备客人需要.
4.Indicate / write guests' names on the registration card manually.
将客人的名字手写在登记卡上.
5.Supervisors will check all reservations,take note of all special requests from guests.Pre-block rooms for Elite Members and VIP guests.
管理员(值班经理)须检查所有的预订,把客人的特殊需要都写下来.为身份地位特别的客人和VIP客人预留房间.
6.Reservation with special requests will be pre-arranged before guests arrive.
在客人到来之前把他所要求的特别服务准备好.
7.All reservation forms / registration cards will be arranged in an alphabetical order using the arrival bucket.
所有的预订表/登记卡要用(抵达框)按字母表顺序整理好
8.Arrival by 6pm should be indicated by color codes.This will enable supervisors to track all these bookings espcially during a full house situation.Hence,registration cards of 6pm nature would be highlighted.
下午六点到的预订要用彩色标记,这好让经理知道这些预订的进程,特别是在客满的状态下.所以,所有下午6点的登记卡都要特别明示出来.
9.Supervisors should do a manual count for number of arrivals at 12pm,3pm,6pm and 9am to ensure accurate number of arrivals,are communicated to all.
经理要手算那些正午12点,下午3点,晚上6点与晚上9点的抵达人数,以此来把精确计算过的抵达人数通知到所有人.
P.S.
arrival bucket 可能是个专业词汇,软件?还是什么,我不太清楚,特别指出说明.