酒店客人对ROOM SERVICE的抱怨吧,客人（以下用g代替guest.ROOM SERVICE以下用r代替）
r:hello,it's room service here,what can i help you?
g:hello there,i just want to say that the room is too cold to stay in.Hope you can help to solve the problem.
r:i'm really sorry for the situation.may i ask a question that whether the air conditioner in your room is on or off?
g:I turned it on 2 hours ago but it was still very cold.It didn't help.
r:ok,i get it.please wait a moment,sir.i'll send a worker to you room to check the air conditioner and fix it.I will also choose another warm room for you to have a rest,is that OK?
g:ok ,thank you
r:you're welcome.Sorry again for our carelessness.
hope you can enjoy yourself in our hotel.
bye bye.
额,因为你提供的场景比较模糊,所以我就自己编了一下,水平有限,