投诉不能变成谩骂或指责,而应该有理有据地说明问题所在.因此写投诉信时我们要注意以下三点：
1.尽量使用委婉语.
2.先表达理解之情,再指出问题.
3.针对遇到的问题要求合理解决.
It just broke down a few days ago.
I’m afraid there may be a misunderstanding.
I’d like a full refund.
I would appreciate it if you ...as soon as possible.
I’d like to talk to the manager.
[实战演练]假设你叫李华,你所乘坐的航班晚点8个小时而且没有人给你们安排饮食,最后到达目的地后,航空公司居然还遗失了你的行李,请你给机场负责人写一封投诉信.
注意：
1.词数：100左右；
2.合理发挥想象,以使行文连贯.
[参考范文]Dear Sir or Madam,
I am sorry to bother you but I’m feeling annoyed now.My flight was delayed for 8 hours and nobody provided us with meals.What’s more,when I reached my destination,I was told that my luggage was lost.I understand it’s not your fault personally,but the airline promised they would deliver my luggage.It should have arrived here safely.And I think that it is the airline’s duty to deliver my luggage to the place I travel to.Would you please check your information and get my luggage back to me as soon as possible?
Yours faithfully,
通过学习这篇写作指导,你是否掌握了投诉信的写作方法和一些常用的句式结构?试着根据要求自己写一封投诉信,然后与范文对照,找出其中的不足并加以改进.