Dear Sir/Madam,
I am so sorry to hear that there is something wrong with the camera you brought in our store. If it is convenient with you, you can come to our store within one week and I will help you to check the problem. If you are not in the same city, would you please mail it to us? I will attach our address in the attachment. If it is caused by the camera itself, I will change a new one for you.
Apology again for your inconvenience.
Best regards,
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