Customer service has been, and continues to be, a major competitive factor for today’s organizations. Achieving the goal of outstanding customer service requires a business provide the fastest access to all customer information, much of which is in the form of documents. Whether it’s a form, statement, check, invoice or piece of correspondence, customer service must have instant, easy access to provide the level of service today’s customers demand.
对于当今的各种机构来说,客户服务已经是一个主要的竞争因素了,而且,以后也会是如此.商家想要做到的优质客户服务,就得提供最快捷的方式来获取客户信息一一这些客户信息大多是以文件形式存在的.无论是表格,声明,支票,发票或者是信件,客户服务水平都必须达到当今客户所要求的即时和便捷.