Third,the customers need the professional staff to serve for them.The professional staff can understand the customers and take the responsibility.They need persons who not only know how to do,but also will take the responsibility for solving the problems.
Then,the customers also need the rapid reactions.
As we know,if the complaints are handled improperly,they will not only bring great influence to a company image and its brand,but also affect the company profits,e.g.claims or lawsuits.
Before you are going to handle a complaint,you have to do some preparation.You have to think deeply and plan carefully for the gains and losses.
And gain satisfaction by faithfulness.Constantly remind ourselves,I represent the company not an individual and we have to control our emotion.
大致为你修改一下一些语法上的错误,由于没法使用颜色标出,只能自己对照着比较了.