(1)、What did Mr. Stevenson's store sell?
A：Family furniture.
B：Sports apparatus.
C：Household appliances.
D：Things for newlyweds.
答案：C
(2)、Why did many newlyweds usually walk away at the end of their inquiry?
A：They knew they could buy better quality appliances elsewhere.
B：They are bored with the owner's speech.
C：They wanted to compare prices at other stores.
D：They thought the store could not meet their needs.
答案：C
(3)、Which of the following best describes Mr. Stevenson's attitude towards his customers?
A：Polite and patient.
B：Polite and inflexible.
C：Generous and flexible.
D：Snobbish and rude.
答案：A
(4)、What was Mr. Stevenson's response to the young couple's refusal?
A：He was not disappointed at all because he was accustomed to it.
B：He could not hide his disappointment.
C：He felt disappointed but smiled and then walked away.
D：He smiled and started to use his power of persuasion.
答案：D
(5)、Why did the young couple finally decide to place an order?
A：They realized how important after-sale services were.
B：They became interested in the owner and his family.
C：They were touched by the owner's hospitality.
D：They were convinced of the owner's honesty and sincerity.
答案：D