Read this memo from Mr Frost,your delivery manager:
We have just had Arctic Frfrigeration(人名)on the phone about the order we sent out last week.They say that the goods were damaged when they inspected them.but they didn't notice this fill two days after delivery.My driver got their got their signature to confirm that the shipment was in good condition on delivery.My guess is that Arctic's people caused the damages and they are trying to blame us.They are claiming credit of $585 on their next order.Plese sort this one out before the end of today,Friday.
And read this fax from your customers,Arctic Refrigeration:
Your delivery manager was most unhelpful on the telephone.He implied that we are responsible for the damage caused by your driver!My warehouse manager informs me that this man unloaded the shipment without sufficient care for the fragile nature of the contents of the cartons.
We expect to receive $585 credit on our next order.A detailed list of the damage is on page 2 of this fax.
Please reply to this fax by return.