First,instruments,etiquette manners
1.Customer service staff to visit the owners to be dressed in formal wear.Men wear shirts,trousers and ties; Ms.career wear suits;
2.Customer service staff to visit customers need to work wearing a license;
3.Into the customer's home to be self-quarantine programs,customers in the door before they could put into quarantine programs;
4.Customer service should not require customers to take the initiative to prepare tea and food,declined as much as possible customers comity of tea and told:"Thank you.Does not trouble our customer call center requirements."
5.The process should not visit any other impatient or impolite words and deeds.
Second,the Working Rules
1.Customer service to the customer's home visit should be to inform the district administration in advance,and customer contact and,according to the appointed time to visit;
2.Customer service with customers in the interview process,the patience to listen to customer requests and suggestions,on the theme of the visit with the active communication between the owners and do a detailed record;
3.Visits to the owners after the end of the work,to be submitted within three working days visit to sum up the work.Visit should be accurately summed up the work of the course record of the visit,as true and accurate.
800 Customer Service Center to receive Health responsibilities:
1 responsible for the adoption of the admissibility of 800 calls and other channels to take over the mass of complaints and detailed records;
2 will be responsible for the contents of the complaints made to deal with complaints alone;
3 encountered a number of regular and clear principles to deal with complaints directly responsible to speak with one voice reply;
4 responsible for tracking complaints and deal with the situation in the track record to date;
5 will be responsible for the admissibility of the complaint log into the CRM system;
6 responsible for dealing with the completion of the filing of the complaint and filed;
7 responsible for dealing with complaints by the completion of the requested records and make a return visit