具体来说,住旅店确实会因为很多事情产生抱怨,电器故障、排水故障、电热供应、服务响应不及时等等,面很广!
以电视机和隔壁噪音为例提供两个小对话：
1.修电视：
(Electronic facilities are out of order)
Manager：Room Service Department, how may I help you?
Albert：Yes, there is nothing on my TV screen after I turn it on.
M：We are sorry about that. We will send the maintenance technician over right away.
………………………………………………………………………….
(The maintenance technician is at the room)
M：Excuse me, I’m here to check your TV.
A：Great. Please come in.
M：It looks like the plug is loosened.
A：Oh, ok.
M：The picture quality of this TV is very good. There should be no problem with it.
A：Thank you.
M：You are welcome. Sorry for the inconvenience.
2.隔壁噪音
(Complain about the noise caused by the next-door guest.)
M：Room Service Department, how may I help you?
Albert：Sorry, the next-door guest(s) is (are) very noisy.
M：We are sorry, a staff member will go check immediately.
Albert：Sorry to cause you trouble.
…………………………………………………………………………..
(The hotel staff is talking to the next-door guests)
M: I’m sorry, some guests are complaining that it is too noisy over here. Could you please keep it down?
Guest at the next door: Oh, sorry.
M: I’m sorry, some guests are complaining that it is too noisy over here, can you keep the volume down?
G: Sure, no problem.
M: Sorry, would you please close the door?
G: Sure, no problem.
还需要别的方面的话,可以参考这个网页：
http://www.***.com/english-for-work/hotel.htm