Dear Sir or Madam,
I'm a director from a decoration company.Not long ago,I took a decorating task for others.Therefore,I ordered some material from your company.However,the material I received is different from what I've ordered,so I required your staffs to redeliver what I want,to my surprise,they asked me to pay extra charges,which made me feel so angry and so hard to understand.In my opinion,your staffs' action is illegal,for as your client,I have the right to ask for exchange of the material,moreover,I'm not content with the material.Therefore,I may you take a hand in this matter to give a satisfactory answer to deliver the material I want,besides,you should punish your related staffs to some degree according to your rules.
I'm looking forward to you reply as soon as possible.
Yours sincerely
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