The current development of the hotel, staff turnover is the hotel industry, one of the major problems facing. Most of the hotels have been aware of the talent competition has become the competitive focus of hotel. Hotel industry, enterprise management has changed from simply to improve work efficiency and realize the enterprise product profit maximizing steering deep-seated aspects. How to improve employee satisfaction which is part of. For any enterprise, staff is the most valuable wealth, especially in the service industry with direct service to guest hotel industry, employee satisfaction directly affects the employee's work behavior and performance, to the enterprise survival and development has an important effect on.
In the hotel industry, the staff is directly to the customer service, the hotel is the best publicity and direct profit creator, if the employee to the enterprise various aspects of satisfaction, they will actively work hard, for enterprises to create more value. If the employee satisfaction is low, will lose the active power, reduce the working efficiency and quality of work, and even lead to employee turnover. So in the management of enterprises to improve employee satisfaction, stimulate staff's work enthusiasm, initiative and creativity, so that staff can work to maintain the best condition, give full play to their one's ability and cleverness, so that enterprises in the fierce market competition in an invincible position in long.
This paper aims to understand the hotel staff for the satisfaction condition and current situation, and explore the different degree, departments, work experience and background of employees on job satisfaction whether differences exist. First the related employee satisfaction theory and the domestic and foreign scholars on the staff degree of satisfaction research status were reviewed, and the analysis of target hotel related to product characteristics, using the theories of service value chain analysis of the hotel employee satisfaction and hotel customer satisfaction and customer satisfaction and profit of the logical relationship between hotel. The combination of domestic and foreign scholars research results and the characteristics of hotel products and hotel human resources policies on influence degree of satisfaction analysis, put forward to realize and improve satisfaction with the specific way.
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