您好,翻译如下:
Dear sirs,
We are now writing to inform you that we have received the toys we ordered on Oct 15th, but we are not quite satisfied with the toys, so we'll have to ask for the compensation.
When checking, we found that 10 percent of the toys are damaged with apparent nick. Obviously, this is due to the inappropriate package of the toys, so, we cannot pay you the full price. We suggest that you give us a 20 percent discount according to the invoice. If you do not accept, we will have to return the toys.
Waiting for your reply.
Thanks!