Question

How should we handle Returns when wrong product wa

Answer 1

Hi,in my company I do a billing only for the product shipped.It is done with an OR doc then released and the pick list immediatly confirmed and ZLSTed but not pulled.( This adjusts inventory on the missing product) Then I do a return for the original item release it and process it.That puts it back into stock.Or you create the return and create a delivery with out reference to an order with the customers account # VL01 and ship the missing product.Then if the customer doesent want to keep the product they recieved in error you create a return and have it picked up.all of this will correct your stock amounts and also keep all accounting correct.Bobbie 查看原帖