通电话：
1. Hello, is Mr Lee in the office?
2. May I speak to Mr. Lee, please?
3. Extension 2218, please.
4. Is this South China Company? I'd like to speak to someone who is in charge of imports and exports.
5. Please put me through to Imports and Exports department.
6. Hello, I wish to speak to the manager, please.
答话:
1. Good morning, this is South China Company.
2. Hello, South China Company.
3. Mr Lee is in, please hold the line.
4. One minute 或 One moment, please.
5. Hold the line please.
6. Mr Lee is engaged. Who's speaking, please?
7. Sorry, Mr. Lee is not in. Would you like to leave him a message?
8. Sorry, Mr. Lee is on leave. May I know who's calling?
9. Sorry, Mr Lee's line is engaged. Shall I get him to call you back? Or would you like to call again?
10. If you'll leave me your number, I'll call you back when Mr. Lee is free.
11. Wrong number, Madam.
12. You got the wrong number, Sir.
13. Sorry, we do not have a Mr.Lee here. What is the number you want? Wrong number.
接听电话：
1. Hello, this is Lee speaking.
2. I beg your pardon? 对不起, 你说什么?
3. Oh, I'm sorry. I'm not Lee. Please hold the line. I'll get Lee for you.
4. Hello, Is it you, Chou?
5. Hello, Chou. Lee speaking.
6. Oh, Mr Chou. Sorry to have kept you waiting for so long. What can I do for you?.All roght. I'll do that. Good-bye.