1.Customer relationship maintenance,new vehicle sales and service customers pay a return visit,the timely processing of customer problems and resolve customer concerns,according to customer service reflects the situation of a sales consultant CVP assessment table.
2.All kinds of customer information summary,finishing,management,and to make appointments for maintenance and renewal arrangements
3.Weekly meeting of various departments prior to the meeting notice and meeting room layout arrangements,participation in weekly meetings to do the record.
4.Office of the daily administrative affairs,exhibition areas and tea drinks break off the arrangement,staff attendance,sending and receiving of supplies.
5.All other departments of the company (including sales,maintenance services,spare parts) to provide support to integrate the management,coordination of work before and after sales,and office assistance when needed,for example,review of missed orders and timely complement to the Accessories department set,to help sales consultants to arrange delivery of the vehicle.
6.Manufacturers perform a variety of festive activities,the owner auditorium in the planning,organization,and the results of feedback.(.Be able to build and lead teams with a broad variety of people.).Return visit to your article,then visit the constructive surgery order (5.Think and listen before acting to make optimal use of the situation whilst keeping the goal in mind.)
7.Reception interviews to shop for maintenance of the customer,and customer complaint handling (preferably to two examples)
8.Customer satisfaction survey analysis,the implementation of Changan Suzuki customer care program,a questionnaire,and understanding customer opinions and recommendations of the Company,the preparation of the rectification program.
Experience:Forewarned is forearmed without prejudging the waste,unavoidably,only good preparation and consideration before it can be calm in emergencies.
Working motto:knowledge is derived from the hard labor,and any success is hard labor.
Achievements:in the various departments and colleagues to help guide the joint efforts of the team,I reported for duty from the start,big Suzuki shop customer satisfaction increased steadily for three consecutive months,has been regional manager of leadership and praise!