Dear Mr.Gao:
I bought a color TV set from your store yesterday,but when I came back to home,I found there was no image in it.So I returned to your store,but your shop assistants said they would not be responsible for the problem.
I bought the color TV set and took it back to home without any question and I can only assume that the problem must be due to the quality of TV set itself.
I shall be glad that if you will replace my TV set as soon as possible.
Yours sincerely,
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或者是:
Dear Mr.Gao
I have to write this complain letter even it is a little bit interruptive to you.I bought a color television in your emporium the other day,but there was no image when I turned it on at home.There might be something wrong with the new-bought TV,so I went back to find the exact salesperson to ask for changing a new one.She refused me without any politeness.I＇m wondering how can you treat customers like this?I＇m writing to ask my money back if you can not provide a new one.
Yours Sincerely
ＸＸＸ Dear Sir, I am writing to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation:I had been overcharged for two overseas calls. However,when I called your Complaints Department,the girl who answered my phone was very rude.For one thing she interrupted me continually,for another she even said that the fault was my own.Needless to say,such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined,and instructed on the proper way to deal with clients.And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours, Donna 译文 亲爱的先生： 我写这封信是为了让你知道你们一个员工的服务态度.我收到你们上个月的话费单后发现有些计算错误,我觉得我被多收了两个国际长途费用. 但当我打电话询问客服部门时,接电话的女孩态度非常粗鲁.一方面她总是打断我的话,另一方面她甚至说错误在我.这样对待客户的态度实在让人难以接受. 我建议对这个女孩进行惩罚,另外告诉该如何对待客户.我希望她能向我正式道歉.请早日回复.