您好,以下为本人按要求写的英语作文,请参考：
Dear Mr. Dana,
How are you doing?
I am writing to offer an apology to you for our delay of the video machines that you ordered. It was confirmed that the reason for the delay was because of transport problems.
Please understand that during this season, the forwarder company is always so busy that they don't have enough vehicles for the delivery. We have talked to them that we always consider the interest of customers as the starting point for everything we do.
As to the video machines, we guarantee that they will arrive at your place at the end of next week.
We are really sorry for the unnecessary inconveniences that we brought you, and your understanding will be highly appreciated.
Sincerely,
XXX
Dec. 12, 2011