The enterprise customer resource management system is the new discipline which develops perpetually.The developer,in order to survive,must organically organize the service activity effectively and strengthen the business management.An excellent resources system to corporate customers should provide user's service such as enterprise customer information management,information management,information management,statistical analysis,user management,system maintenance and help desk.Company's customer service system is based on the actual customers of an enterprise affiliated to the preparation management.Its main purpose is to facilitate relationship between business and clients to conduct focused queries and information management.This system combines software developed in the project oriented foundation,carries out the demand analysis,the design,the implementation and the testing.It is focused on achieving the customer information and data information inquiry service.Through the system,staffs can obtain the products,the competitors and other timely information.The main function can be achieved within the enterprise customers and their information management resources.It realizes a variety of inquiries,such as location inquiry,fuzzy inquiry and so on.It rigorously conducts testing and source analysis on customer’s input data to minimize human errors as much as possible.This system makes use of the NET technology,the C# language and the SOL Server 2005 database.
Key words:
Customers; Information management,information inquiry,statistical analysis.