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Nowadays among the increasingly cut-throat competitions in the hotel industry , the ultimate key factor is the competion of talents. employees are always the backbone of a hotel, they are the major support of a hotel's operation. moreover, the management and human resources development in a hotel would directly influence its operational performance. therfore, we must properly manage our human resouces so that they could be actively encouraged to boost the hotel's development. undeniably, many of the hotels nowadays are experiencing a quick drainaway of talents and a potential down of employee qualities.