英语翻译我已经收到了你们的邮件,但是你们并没有为我

英语翻译我已经收到了你们的邮件,但是你们并没有为我解决任何问题.我已经重设了密码但是没有作用,我完全不知道你们说的MGQ

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i 've received your mail,but seems you didn't solve anything for me.i reset my password ,but it didn't work.i don't have any idea about the MGQM2F8M4B you mentioned.i remeber i still have 10 USD left in my account.however you not only banned my account but also required my payment,this is bull shit!my APP doesn't work properly under OS 3.1.2,i need update it right now.i hope you will solve my problem as soon as possible.