您好!
您已获得了一张服务支持券.我们好久都没有收到您的消息了.希望这意味着您的问题已经解决了,如果是这样我们就把服务取消了.如果不是这种情况,请您回复这封邮件,重新开启此券并确认问题仍然存在.
对你的服务支持券最后的评论是：
那个open support ticket 应该就是给用户的服务支持券吧,我自己那么理解的.
英语翻译Hi there!You've got an open support ticket and it's been
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